Ep 19| The 11 Universal Qualities of 5-Star Employees with Danielle Mulvey [ Season 2 ]

There are good employees and there are excellent employees. There are also those employees you know aren’t performing well enough to stay or progress in your company. But to begin with, on what basis do you assess your employees’ performance? What makes a five-star employee? Does a two-star employee have to stay a two-star employee? How can they grow themselves? Find answers to all those questions in this episode of the Advance podcast with Mike and his guest Danielle Mulvey. Danielle reveals the ingredients that make a five-star employee – the irreplaceable one who delivers consistent results for the company. With 25 years of experience as an entrepreneur, Danielle comes equipped with all the knowledge regarding hiring the right people for your team, letting go of those employees who don’t fit well, and the metrics to assess each of them for their skills, ability, and performance. She also shares how she does the market analysis and competition to provide adequate pay to her employees. Listen in! EPISODE 19  SUMMARY & HIGHLIGHTS What is the biggest mistake entrepreneurs make when hiring their first few significant hires? 1:33 They take everything that they don't want to do, or they're not good at, and assign it to the new hire. The problem is, often, it becomes too much for the other person. What is a five-star employee? 9:18 A five-star employee represents the top 15% of available talent in the market for the role. A major hiring mistake made by businesses is not casting a very wide net for applicants. Hiring from a small pool means your chances of getting that 5-star employee are also less.Does a two-star employee always have to be a two-star employee?19:21A two-star employee is two-star only for that role. Danielle and her team have identified 11 Universal qualities that are key to being a five-star employee – some are coded red, which means they're very difficult to change, two are coded green, and the rest are coded gray. The green ones are relatively easy to change, and the gray ones also can be changed, but maybe with some coaching or help from a hiring manager. The red ones are the toughest to change.How much time should we give employees to improve their performance before they’re shown the door?24:20In the shortest, possibly two weeks. Also, we don't need it to take six months. The reason is, we're all creatures of comfort. If we can show up to a place and the people there are relatively polite to us, and we get a paycheck every other week, we'll stay within that comfort zone forever. To a certain degree, you have to make it a bit uncomfortable for those employees so they're ready to move on and can move on quickly.(Full shownotes at https://connect.stepstoadvance.com)