Chandra Khatri, Chief Scientist and Head of AI at Got It AI, discusses the future of NLP for better customer experiences with bots

Chandra Khatri, Chief Scientist and Head of AI at Got It AI, was a key team member in the early days of AI at eBay, Amazon, and Uber. He has been on the cutting edge of NLP research for more than a decade and now leads AI at Got It AI. Chandra and the team are making it easier for customers to have conversations with bots. He's making innovative use of transformers and active learning to use "small data" to train sophisticated large language models to automatically answer customer...