Not just a chatbot: Build virtual agents that are actually helpful with gen AI

Virtual agents have been part of our lives for a long time, but can they replace humans as they become faster and more accurate with generative AI? Listen to host Albert Lawrence discuss the evolution of AI agents with Susan Emerson, Vice President of Product, AI and Data at Salesforce and Nick Renotte, Chief AI Engineer at IBM Client Engineering.The opinions expressed in this podcast are solely those of the participants and do not necessarily reflect the views of IBM or any other organization or entity.