Patty McCord: Creating a great culture

In this episode of Aim Higher, Skip interviews Patty McCord, former Chief Talent Officer at Netflix. While there, she created and continuously updated what has become a famous presentation about Netflix culture called “Freedom and Responsibility.” She wrote a book about that experience, “Powerful: Building a Culture of Freedom and Responsibility,” and discusses with Skip some of the most important lessons she learned at Netflix, and in the seven years since she left. Many of which can be summed up in her algorithm for success: “Is what you love to do—that you’re extraordinarily good at doing—something this company needs someone to be great at?” She and Skip touch on some tough subjects, including how to approach radical honesty with grace, incorporate listening into leadership and how doing hard things is often more important than being happy at work.