Craig Smith On How Marriott Creates An Amazing Customer Experience

Shep Hyken speaks with Craig Smith, president and managing director of Marriott International (Asia Pacific). From his days as the assistant housekeeping manager to his high-level role today, Craig has placed an emphasis on supporting and caring for his employees. In turn, his staff takes care of their customers/guests, which leads to high customer satisfaction. Regardless of your industry, you need the right people with the right attitudes who want to make others happy. Learn more about your ad choices. Visit megaphone.fm/adchoices