236 | The Hidden Ways that the Cloud has Evolved a Consultant’s Job Forever

Topic Overview: Join Andy Fry and Cat Lam as they delve into the nuances of ERP systems, comparing on-premise and cloud implementations, discussing the transitions, challenges, and best practices from an expert's perspective in the ERP consulting field. Types of Consultants: External Consultants: Provide independent advice based on an external viewpoint. Internal Consultants: Offer specialized advice within an organization, focusing on continuous internal improvements.   Key Points Discussed: 0:06 - Introduction Welcome back to "The Art of Consulting Podcast" with hosts Andy Fry and Cat Lam. Today, we dive into ERP systems, focusing on the transition from on-premise to cloud implementations and the impact on businesses. 0:34 - Guest Introduction Introduction of Andy Fry, a seasoned Oracle ERP consultant, who shares insights from his vast experience. 0:54 - Historical Context Andy starts by discussing the traditional on-premise ERP systems, their setup, and operations within company facilities. 2:04 - Shift to Cloud The conversation shifts to cloud implementations, detailing the migration process and the role of server farms managed by third-party vendors. 3:36 - Differences in Implementations Andy outlines significant differences in implementation strategies between on-premise and cloud systems, emphasizing the need for client involvement in cloud environments. 5:01 - Challenges with Cloud ERP Discussion on how cloud implementations, while beneficial, come with challenges such as reduced customization and the importance of understanding the system's capabilities fully. 7:23 - Project Timelines Comparison Exploring how project timelines differ between on-premise and cloud implementations, noting that cloud projects tend to progress faster but require careful planning to accommodate unique business needs. 8:58 - Client Participation The changing role of client participation in ERP setups, particularly how cloud systems have altered the dynamic of client involvement in the configuration process. 10:01 - Understanding and Communication Andy stresses the importance of clear communication and thorough understanding between consultants and clients to ensure successful implementation and operation. 11:35 - Post-Implementation Support How organizations handle the transition post-implementation, focusing on the support structures needed when the consultant team steps back. 13:18 - Knowledge Transfer Strategies for ensuring clients are well-equipped to manage their ERP systems after consultants leave, emphasizing ongoing education and support. 16:18 - Consultant's Role in Cloud Implementations Andy explains his role in current projects, particularly how he ensures his clients are adequately prepared to use and maintain their new systems. 17:26 - Education and Framework Introduction Andy describes how he introduces clients to the ERP framework, ensuring they understand the system's purpose and functionality from a high-level perspective. 19:53 - Achieving Depth in Consultation The necessity of diving deep into the system's specifics with clients, ensuring they grasp not just the how, but the why behind system configurations. 20:26 - Change Management in Modern ERP Discussion on how change management has evolved with cloud ERP, focusing now more on power users and IT staff rather than end-users alone. 23:54 - Evolution of Documentation Practices How documentation needs and practices have changed with the shift to cloud ERP systems, highlighting what's been retained and what's phased out. 25:31 - Impact of Cloud on Business Processes How cloud ERP systems have transformed traditional business processes, enabling more agile and scalable operations. 27:23 - Client Stories and Examples Andy shares anecdotal evidence and stories from his career, illustrating the challenges and successes of moving clients to cloud ERP systems. 29:15 - Advice for Businesses Considering ERP Practical advice for businesses at different stages of considering or implementing ERP solutions, whether on-premise or cloud. 30:26 - Future of ERP Systems Discussion on the trends and future directions of ERP systems, considering technological advancements and industry demands. 32:57 - Q&A with Listeners The hosts take listener questions, providing expert answers and further insights into ERP systems. 35:28 - Wrap-Up and Key Takeaways Summary of the discussion, highlighting key points and takeaways for the listeners to consider in their ERP journeys. 37:45 - Closing Remarks Andy and Cat thank the listeners for tuning in and tease the next episode's topic, encouraging listeners to subscribe and stay informed.     Episode Highlights: Introduction of Andy Fry: 0:06 Shift to Cloud ERP: 2:04 Challenges with Cloud ERP: 5:01 Client Involvement and Knowledge Transfer: 8:58, 13:18 Change Management in Modern ERP: 20:26 Resources Mentioned: Oracle ERP Systems Server Farm Management Conclusion: The episode concludes with a recap of the importance of understanding both on-premise and cloud ERP implementations, with a push for proactive involvement and continuous learning in ERP transitions. Where to find Our Guests online: Andy Fry: https://www.linkedin.com/in/fryandy/ Cat Lam: https://www.linkedin.com/in/catlam/