252 - Special: AI in Customer Service

This and all episodes at: https://aiandyou.net/ . AI will transform customer service. Large language models will provide superior customer interaction, whether by web or by telephone. They’ll answer instantly, always be polite and full of energy, talk with the customer in every known language, make all the information that the customer wants out of the company personalized and accessible to that customer. All of this is provably achievable. So where is it? Has your customer service experience gotten better as a result of AI being added... or worse? I dig into that question on this special episode. All this plus our usual look at today's AI headlines. Transcript and URLs referenced at HumanCusp Blog.