#6: Customer Experience – More Important Than Ever in Times of Uncertainty

This week I’m joined by Shep Hyken, a customer service and CX expert and the Chief Amazement Officer of Shepard Presentations. Shep is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. In this episode we discuss how brands can manage customer experience in times of crisis, and why it’s more important than ever to develop a customer-first mindset.