How a Strong Culture Led to a 97% Retention Rate

Community Creators with Shana Lynn - Podcast tekijän mukaan Shana Lynn Bresnahan - Tiistaisin

Kategoriat:

Episode SummaryCaitlin Mitchell from EB Academics shares how she created a strong culture and clear identity that has led to a 97% retention rate for her membership program. She is breaking down her strategy into 3 keys for creating a sticky member experience. And the final tip at the end of the episode you won't want to miss!!Key Takeaways- Caitlin’s favorite community that isn’t her own (02:42)- What’s unique about EB Academics (05:31)- The typical culture for teachers in the online space (09:24)- Living your culture with your team (16:34)- Retention and membership rates for EB Academics (17:52)- Achieving 97-98% retention rates (23:22)- Key tactics to create a strong culture in your community (25:44)- How to hire a Community Manager (32:27)- Customer service is your brand. It’s how you show up (36:00) Additional Resources: - Caitlin’s Website: https://ebacademics.com/- Teaching Middle School ELA Podcast: https://ebacademics.com/category/podcast- Teaching Middle School ELA YouTube: https://www.youtube.com/channel/UCWezgZ_BNFaF-IURmTTN_dA ----- Discover your retention rate and the lifetime value of your member using this simple calculator. Access it here: www.memberltv.com- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Visit the podcast's native language site