195: (Tip) Building a CX Team

Jeannie shares expert tips and guidelines for building a customer experience team that scales efficiently and aligns with organizational goals. Building a customer experience team When it comes to building customer experience teams, leaders often struggle to decide what is needed from those new roles and when. What do those jobs entail? When is best to hire, and how? “Not one person can do the heavy lifting for an entire customer experience team.” - Jeannie Walters A lot goes into building a solid team! And with so many questions unanswered, it’s easy to jump into reassigning employees or posting a series of job opportunities to cover all the bases. But starting out right is crucial in building a team efficiently. You need a team that brings positive change today and aligns with bigger goals for the future.   Don’t waste precious time and resources building a team that grows into something that doesn’t make it happen. Jeannie has some tips to help you identify the capabilities needed the most now, while creating a solid team-building strategy for the long term. Related Content 360Connext® post, 3 Ways to Lead Your Team to Customer Experience Victory Customers That Stick® post, 9 Customer Experience Statistics to Refocus Your Team Episode 176: (Tip) Hiring a Customer-Centric Employee Episode 193: Amy Downs, Customer Success We're on C-Suite Radio! Check it out for more great podcasts Sponsor message: Develop your customer experience mission Do you know how to deliver the superior customer experience you visualize? We can help your team become a force for positive change, starting with a customer-centric mission. The Customer Experience Investigators™ at 360Connext specialize in helping companies across industries and around the globe. Developing and internalizing unique and scalable customer-focused missions has been crucial to their success. Want to compete with the other 89% of companies staying afloat by providing better experiences? You need a compass for making astounding changes in the customer experience while breaking down the silos that are holding you back. We offer evaluations, workshops, and roadmaps to keep your wheels firmly planted on the road to a customer-centric future. Join us on our mission To Create Fewer Ruined Days for Customers™ today. Visit us at 360Connext.com.   Take care of yourself and take care of your customers. Learn more about your ad choices. Visit megaphone.fm/adchoices