198: (Tip) No Cost Ways to Please Unhappy Customers

Adam shares tips to please unhappy customers without breaking the bank. What do unhappy customers really want from you? Customers may accept and even appreciate perks and comps as part of an issue resolution, because who doesn’t like free stuff!? Gifts and discounts may help soften the emotional state of the customer in the moment, but they don’t solve any problems or strengthen relationships for the long term. ”The most powerful and universal #custserv technique is completely free.” -Adam Toporek Don’t be so quick to put a dollar value on your customers’ time, patience, and loyalty. In many cases, you can save money by giving customers what they really came for! Adam is sharing no-cost ways to not only resolve customer service issues, but turn them into customer success stories. Build customer loyalty while reducing superfluous overhead you may use for improving the experience and growing your business. Listen now for tips you can use today! Related Content 360Connext® post, Customer Personas Need To Get Real Customers That Stick® post, Turn Your Customer Experience Inside Out Episode Episode 18: Brand Personas, Rod Brooks, and Small Moments We’re on C-Suite Radio! Check it out for more great podcasts Sponsor message: Give your team the customer service training they deserve Want to bring game-changing customer service training to your team? CTS Service Solutions offers a half-day in-person workshop designed to motivate and educate your customer-facing team members. Using energy, excitement, and interaction, our workshop helps frontline teams embrace a customer-centric outlook, then — using the principles from our book Be Your Customer’s Hero — gives them the skills and confidence they need to handle any service interaction. Don’t leave your frontline team hanging… Give them the training they deserve. Learn more at customerheroworkshop.com, that is customerheroworkshop.com.   Take care of yourself and take care of your customers. Learn more about your ad choices. Visit megaphone.fm/adchoices