224: (Tip) 3 CX-Defeating Phrases

Jeannie shares tips for recognizing and eliminating CX-defeating phrases from your organization. Is your team infected with CX-defeating phrases? One of the things we love about customer experience is that subtle changes can make a big difference. Have you considered the language your team uses around the workplace? Cursing invites its own set of problems, but common everyday phrases we don’t notice can tear our customer experiences apart at the seams. Today I ask you to look and listen for the things that defeat us in our own organization." -Jeannie Walters There are many CX-defeating phrases that slip right into normal communications, causing emotional distress, negative outlooks, and normalizing poor experiences. A cancer in your workplace culture, they snuff out your efforts to improve customer experience, offer better service, and maintain a winning team. Are these CX-defeating phrases infecting customer interactions or internal communications? Jeannie has some tips to help you recognize these phrases, address them, and replace them with language that’s conducive to the great experiences you want to deliver. Related Content 360Connext® post, Do Your Communication Tactics Undermine Your Intentions? Customers That Stick® post, Customer Communication Should Be for Customers Episode 217: Jill Schiefelbein, Dynamic Communication Episode 073: Hacking Your Workplace Culture We're on C-Suite Radio! Check it out for more great podcasts Sponsor message: Free Webinar On Demand Jeannie is a Certified Customer Experience Professional (CCXP) who has held highly engaging Customer Experience Mission workshops for larger audiences, and customized ones for clients with outstanding results. Sign up to learn how to start your own Customer Experience Mission for free! Make your mission statement meaningful both to customers and employees Ensure customer-facing employees meet and exceed expectations Turn ordinary processes into a conduit for your mission Steps for creating a mission your team will be proud to get behind Visit CXWebinar.com to sign up for free and check out more free webinars.   Take care of yourself and take care of your customers. Learn more about your ad choices. Visit megaphone.fm/adchoices