378: The Phrase that Kills CX

In this episode of Crack the Customer Code, Jeannie delivers some great insight and advice about improving customer experience. Every company has an established process when it comes to dealing with customers. When it comes to changing that process, the answer is too often “It’s always been done this way”. This phrase is the killer of innovation. How can we avoid it? Who cares if it’s always been done this way? Learn more about your ad choices. Visit megaphone.fm/adchoices