Four Key CSM Role Profiles you want to hire for!

CSM Practice - The Customer Success Podcast - Podcast tekijÀn mukaan Irit Eizips & CSM Practice - Perjantaisin

kokeile Podimo ilmaiseksi 90!!! pÀivÀn ajan

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In this podcast episode, Guy Galon, provides valuable insights for those building their customer success team. He introduces the đŒđźđ„đ­đą-𝐟𝐚𝐜𝐞𝐭𝐞𝐝 𝐂𝐒𝐌 model, which outlines essential skills that CSMs should possess, such as: solid customer-facing experienceProactivenesseffective communication skillsempathyand the desire to make customers successful. Additionally, he identifies four CSM profiles based on experience and characteristics required for his team: The "đđ«đšđŁđžđœđ­ đŒđšđ§đšđ đžđ«," T...

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