Ep86: Gold Dust Archive - Riding the Waves with Natasha Ratanshi-Stein

This has been dug out of the Customer Service Gold Dust archive for your listening pleasure... In this episode, Gavin is joined by Natasha Ratanshi-Stein. Natasha is the Founder of Surfboard. We hear her describe how she came up with the idea for Surfboard and what solutions it aims to provide; the reason behind aiming to bring more humanity to issues like scheduling; and why the opportunity was there to offer a more refined and collaborative piece of technology in the CX industry. ------ Y...