From No Help Desk and Support By Favoritism to Accountability

Brian Martinez & Phil Howard discuss the unbelievable fact that many businesses still do not have a standardized process and IT Help Desk.      - Going from no structure to service desk/help desk - Eliminating 80% of the tickets and ongoing busy work - Culture challenges - Right Vibe Culture versus Janitor Mentality - Accountability to success and the numbers - Data doesn't lie.   - End-users being ignored.   #ITleadership #helpdesk #IT