Mark Zuckerberg sits in this guy's chairs.

On this show: From 85 users & 3 locations --- to --- 362 users & 10 locations, with an IT staff of 4 wicked awesome IT mavens.  That's 80 users / 1 IT resource 250 tickets a day How to eliminate Ticket Bottleneck Bogs Phone calls on top of tickets IT coaching end-user culture Flagging reds and preventative dongles Walking the floor for "shirt-tugs" Ask don't tell Don't talk down to people like the software developers Phishing won't stop (don't let your guard down) IT Mentors - good - bad - horrible The old skills Communicating with confidence to C-levels and much much more....