112. Rethinking Customer Service - Why 'Good' Just Isn't Enough Anymore with Lisa Ford
Doing Customer Experience Right with Stacy Sherman - Podcast tekijän mukaan Doing CX Right® - Maanantaisin
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Are you struggling to create lasting emotional connections with customers? Learn the key differences between customer service and customer experience from leading experts Stacy Sherman and featured guest, Lisa Ford. You'll hear practical strategies to drive loyalty by truly understanding your customers, showing you value them, and creating seamless, personalized journeys. By the end of the episode, you'll be equipped with proven strategies on leadership, processes, and technology investments essential for transitioning from basic service to delivering memorable end-to-end experiences. These insights will empower you to enhance customer engagement, significantly boost retention, and propel your brand's growth. Details at
