149. Maximize Customer Loyalty - 3 Strategies To Boost Employee Accountability | Stacy Sherman
Doing Customer Experience Right with Stacy Sherman - Podcast tekijän mukaan Doing CX Right® - Maanantaisin
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Are your employees simply completing tasks, or are they accountable for outcomes that delight customers? Discover how shifting from responsibility to accountability can redefine your brand's success. In this episode, three key strategies are explored: emphasizing outcomes over processes, empowering teams to adapt beyond scripts, and providing real-time feedback. These practices enhance customer experiences and drive loyalty, setting your brand apart. Learn how to foster a culture where everyone takes ownership of the customer experience, resulting in a brand customers and employees return to repeatedly. Embrace this mindset shift and witness transformative growth in your organization. More details:
