30. Competing for Customer Time, Attention, and Money with Joe Pine
Doing Customer Experience Right with Stacy Sherman - Podcast tekijän mukaan Doing CX Right® - Maanantaisin
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We're living in an Experience Economy whereby customer needs continue to change. How can you better differentiate your brand and compete for customers' limited time, attention, and money? Featured guest Joe Pine, an internationally acclaimed author, speaker, and management advisor explains the five E's to differentiate and make it easy to interact with your brand. As Joe says, "Drama is friction" and you must provide frictionless experiences as customers expect. Learn more at DoingCXRight.com/podcasts
