EP140: De-Escalation, Refrigeration, and Communication!

Learn about dealing with unruly customers, exploring real-time data from your appliances, and the fight against digital pollution! Bite-Sized Delight From the Episode: • Train Your Team to De-Escalate with Customers - Pandemic-related stress is increasingly requiring your team to deal with emotional outbursts and erratic behavior from customers. • Share Useful Data with Your Customers - LG’s refrigerator shares valuable reporting/information to help customers be more energy efficient and maximize the benefits of the product’s features. • Everyone Needs to Reduce Digital Pollution - Ethan Beute and Stephen Pacinelli’s new book “Human Centered Communication” recommends every business apply the principles of human centered design to their daily digital communication. Are You Looking for Things We Referenced? • LG "Smart" Refrigerators • Human Centered Communication: a Business Case Against Digital Pollution - by Ethan Beute and Stephen Pacinelli Learn more about the Experience This Show and the hosts: Joey Coleman Dan Gingiss