19. Top 5 Customer Experience Trends for 2021

2020 was a doozy and we learned a lot! In this podcast episode we will go over how you can improve your customer service in 2021. We'll discuss: - a remote customer service workforce - improved interactions thanks to artificial intelligence - omnichannel and seamless communication - hyper-personalization - increased focus on data security and privacy To learn more about Inbenta, go to our website: https://www.inbenta.com/