Combining Process Improvement and Customer Experience: A Conversation with Rick Denton of EX4CX
Getting to Aha! with Darshan Mehta - Podcast tekijän mukaan iResearch - Perjantaisin
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In this episode of Getting to Aha!, Darshan Mehta is joined by Rick Denton, Managing Principal at EX4CX. Join them as they discuss how businesses can improve customer experience by leveraging feedback and data, the importance of combining process improvement with a customer-centric approach, and the alignment of customer experience (CX) efforts with business objectives.
