CX: The Business of Human Behavior with Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
Getting to Aha! with Darshan Mehta - Podcast tekijän mukaan iResearch - Perjantaisin
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In this episode of Getting to Aha!, Darshan Mehta is joined by Diane Magers, Founder & Chief Experience Officer at Experience Catalysts. They discuss Diane’s aha! journey; the psychology of customer and employee behavior; why the customer’s comfort always trumps the logic of an expert; the over-rotation of metrics and data; and why it’s important to form solid, sustainable relationships with your customers.
