We Achieved ISO Certification! Now What?

What are ISO 9001 and ISO 27001? Once you have them, what can you do with them? These are the questions you’ll hear Mark Alpert answer in today’s episode.Mark Alpert is the Director of Quality at Greenlight Guru and has a background working for a Notified Body, and was most recently the Vice President of Business Assurance Division for TUV SUD America.Listen to the episode to hear what Mark has to say about how he uses a quality system as a competitive advantage, what companies should be doing after they achieve certification, and how a quality system connects to the business strategy of the company.Some of the highlights of this episode include:What ISO 9001 and ISO 27001 are and what they’re needed forThe challenges of going through the ISO processesWhat happens when a company achieves certificationThe disconnect between business strategy and quality managementHow to overlap systems or create strategic alignmentWhat to include or not include in an auditHow having a quality management system drives continuous improvementPitfalls that companies get to once they get the certificationAdvice for other companies going through this processMemorable quotes from Mark Alpert:“What drew me to Greenlight was the fact that we weren’t certified.”“Achieving (ISO) certification is not the destination. It’s the beginning.”“It’s quality management, but it’s business management.”“If you’re looking at your processes and you think everything’s under control, create the gap.”Links:Mark Alpert LinkedInEtienne Nichols LinkedInGreenlight Guru AcademyMedTech Excellence CommunityGreenlight Guru