#107: How to Handle Stressful (and Sensitive) Client Conversations With Grace

I don’t enjoy having difficult conversations with clients. I bet you don’t either! But just because it’s not a fun pastime doesn’t mean we should always avoid these conversations. Very often the way to solve (or even avoid) big problems with clients is to do what we fear: confront the issues head on. And to do that effectively and with confidence, you need to be prepared to handle these situations. In this week’s show you’ll hear from Mele Williams. Mele specializes in writing scripts for sensitive business and personal conversations, such as delivering bad news and saying no. She’s a real pro at this. And in this interview she shares some very practical techniques for handling these difficult situations with grace.