Can You Scale Personalized Hospitality? Lessons from Nairobi’s Tribe Hotel - Shamim Ehsani

In this episode, Shamim Ehsani, co-founder of Tribe Hotel in Nairobi, shares insights on scaling personalized hospitality by creating operational structures and processes that enable spontaneous hospitality. More with Shamim: Breaking the Colonial Mold: How Kenya's Tribe Hotel Sets a New Standard for Luxury HospitalityHow Tribe Hotel’s Staff Created a Guest Experience Program That Showcases the Best of KenyaThis episode is hosted by our guest experience correspondent, Danica Smith...