Mastering the Front Office: Insights From A "Top 30 Under 30" Hospitality Leader - André Mallet, The Jefferson

In this episode, André Mallet, Assistant Front Office Manager at The Jefferson in Washington, D.C., shares his journey in the hospitality industry, insights into his role, and the importance of relationship-building and mentorship.Listeners will learn:André's career path from working in South Africa to studying in Switzerland and returning to the U.S.The diverse roles and responsibilities of a front office manager in a luxury hotel.The significance of building relationships with guests and te...