Success Factors Now: Owner, Operator & Tech Founder Scott Curran Shares What He's Focused On
Hospitality Daily Podcast - Podcast tekijän mukaan Josiah Mackenzie
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In this episode, Scott Curran, Chief Operating Officer at Reneson Hotels, shares his insights on driving revenue and profits by empowering staff and delighting guests in a branded hotel environment.Listeners will learn:How Reneson Hotels focuses on providing exceptional customer service to keep guests coming back (00:09)The importance of having great operations and good people to improve financial performance (09:14)Why Reneson Hotels invests more in customer service by staffing higher at the...