The Big Tech Shift Coming to Hotels In Next 24 Months: My Unfiltered Thoughts on Personalization in Hospitality - Martin Soler

In this episode, Martin Soler, a former hotel general manager who is now a fractional CMO for large travel tech companies and the co-founder of 10minutes.news, shares his insights on how hotels can use technology to provide personalized experiences for their guests at scale.Listeners will learn:Why only 9% of most hotels' guests are likely to return (12:51)How to gather meaningful guest information to surprise and delight them without being annoying (14:23)Martin's bold prediction about a big...