Episode 214: Putting the K in Kindness with Karyn Ross

Want to become more heart-centered? We invite you to join us on Deb’s Dailies (daily blog and newsletter), a daily reflection on living and loving life as a heart-centered leader.Karyn Ross is an internationally acclaimed consultant, coach, and lean practitioner. She has taught organizations of all sizes, in sectors as diverse as insurance, HR, transportation, and retail how to use creativity combined with Toyota Way principles, practices, and tools.This powerful combination enables organizations to create better, more effective and efficient ways to work and the peak services that each of their customers wants, now and for the future.While many other Lean consultants focus on implementing tools, Karyn teaches your team how to use Practical Creativity™ to continuously strive towards service excellence.By developing each person’s capability through Coached Practice, she focuses on the means: the ‘how’, and not just the ‘ends’ or the results, because “how we get there is as important as where we are going”.She is also a practicing artist with an MFA in Sculpture and author of How to Coach for Creativity and Service Excellence and coauthor of The Toyota Way to Service Excellence.Connect with Karyn at:https://www.linkedin.com/in/krclean4service/https://karynrossconsulting.com/https://kindleadership.org/ This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit debcrowe.substack.com