Exploring Intercom's Customer Service Trends Report for 2024

Bobby Stapleton, our Director, Human Support, hosts this fascinating conversation with Declan Ivory, VP, Customer Support and Anthony, our Director, Customer Support Operations, in which they explore how the survey results of our Customer Service Trends Report 2024 shed light on the ways customer service is changing. 🗂️ Chapters 00:00 Introduction 01:27 Customer Expectations 06:06 AI Adoption in CS 10:08 AI is Coming for Your Jobs but Not in The Way You Think 16:05 Tech Stack: Ditching the Old Tools 20:59 Metrics: New Ways to Measure Success Download your copy of our CS Trends Report 2024: www.inter.com/2024trends 📝 Blog: https://www.intercom.com/blog/videos/podcast-cs-trends-2024 🎥 Watch this episode on YouTube: https://www.youtube.com/watch?v=Z0b5OVKQeIQ 😁 Follow the people: https://www.linkedin.com/in/bobbystapleton/ https://www.linkedin.com/in/decivory/ https://www.linkedin.com/in/anlopezm/ Follow our podcast: 🍏 Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731 🎧 https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9 🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF 💻 RSS Feed https://art19.com/shows/inside-intercom Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter Say hi on 👋 Twitter: https://twitter.com/intercom LinkedIn: https://www.linkedin.com/company/intercom/ Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin 🏠 www.intercom.com #customersupport #customerservice #intercom See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.