How AI is creating support roles, not taking them

AI is revolutionizing the customer service landscape, and with it, the traditional role of a support agent. On today's show we're joined by an industry panel of experts to answer the questions - what does that future look like for support teams? And how can you best prepare for the new opportunities and challenges to come? Today's guests:Christian Osmundsen, Global Head of Customer Experience at DeliverectLauren Francis, Customer Support Process Improvement Manager at IntercomRuth O'Brien, Director of Automated & Proactive Support at IntercomSam Forde, Merchant Success Manager at Zapiet Read a transcript at https://www.intercom.com/blog/podcasts/ai-future-of-support-roles See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.