E41: Q&A to discuss management's role in leading and encouraging improvements

After conducting a Lean 101 webinar for Lean Portland, we had some excellent questions from the attendees, so I thought I share my answers. The first question was looking for advice on how management can support their employees instead of just giving them their idea on what the answers are. The second question asked about how to deal with managers who think that no complaints means no problems. You can watch the full Lean 101 webinar in the links below. Links Lean 101 Webinar BIZ-PI.com LeanSixSigmaDefinition.com Have a question? Submit a voice message at Anchor.fm