Rise in complaints about banks to Ombudsman

Exclusive figures from the Financial Ombudsman Service show a big increase in the number of complaints about banks in relation to fraud and scams. The stats show the FOS upholds 32% of complaints on average – but when it comes to fraud and scam cases that number nearly doubles to 58%. What does the FOS think about recent reports in the press that suggests banks are trying to get out of their voluntary code to refund victims of fraud? We hear from one case study who had £13,200 stolen 18 months ago and was refused a refund, until Money Box got involved. Paul talks to Debbie Enever from the Financial Ombudsman ServiceIn an exclusive interview Paul speaks to Alex Marsh, the UK boss of the biggest player in the Buy Now Pay Later market. The FCA is currently working on its review into BNPL as the industry braces itself for the prospect of regulationMore listeners have been contacting Money Box to tell us they are being pursued for debts of over £1000 by the Department for Work and Pensions. It is trying to recover a payment they have never had from a benefit they are not claiming. We hear from some of those affected.Five major house builders are changing the way they sell new leasehold flats. Sebastian Kelly from the Leasehold Knowledge Partnership explains all.Producers: Ben Carter and Darin Graham Reporter: Dan Whitworth Editor: Emma Rippon