Debt collection and repossession: What are your rights?

Andrew Hubbard from the Citizen's Advice Bureau says the organisation's fielded more than 2000 enquiries this year about debt collection - an increase of more than 50 percent. One woman's debt of $3200 included a 25 percent collection fee and another 25 percent interest, another woman was chased for a debt she said she'd paid in full nine years before. What are your rights with debt collection and having your items repossessed? What are attachment orders? Andrew talks about what the law says and where the CAB feels it could be made fairer. Andrew Hubbard is deputy chief executive of Citizen's Advice Bureau.