Creating a Great Visitor Experience

Christen Miller's path towards becoming an interpreter began with a terrified toad. Seeing an interpretive program in a State Park, which included the toad, pushed Christen towards a life in parks.  Now, Christen is the Visitor Experience Director for Virginia State Parks.  In this episode of the Park Leaders Show, Christen talks about interpretation, living history, creating a great visitor experience, and interpreting for visitors who may not be face to face with a park ranger.