Experience Matters | Volvo Trucks North America

Host, Bob Mosher, speaks with Mary Ruth Bell and Diana Gallant, of Volvo Trucks around what drove them to move their instructional design to The 5 Moments of Need methodology. In this episode Mary Ruth shares the 'aha moment' that caused her to shift her thinking, and in turn shift the thinking of her learners and the larger organization to improve overall performance. Diana shares one aspect of the methodology that she has grabbed on to - making the invisible visible. Listen, or download now, to hear the entire performance-first journey Volvo has been undertaking. Please excuse the audio quality; this was recorded remotely with a few network challenges throughout. For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.