Sales Management: Key Responsibilities that Will Make or Break Success

In this episode, John Kaplan and John McMahon talk through each stage of sales management and the important responsibilities that must be mastered at each role. From first-line manager to second-line to VP of Sales and all the way up to the CRO, they tackle the key responsibilities at each role and the key factors that go into coaching and developing their teams at every stage. It’s a great discussion on how these leadership roles intertwine with the ultimate goal of building a system for revenue success. ADDITIONAL RESOURCES Check out John McMahon’s book, The Qualified Sales Leader: https://www.amazon.com/Qualified-Sales-Leader-Proven-Lessons/dp/0578895064 Enjoying the podcast? Sign up to receive new episodes straight to your inbox: https://hubs.li/Q02R10xN0 Force Management’s Manager Enablement Resources: https://hubs.li/Q02Vt_xM0 HERE ARE SOME KEY SECTIONS TO CHECK OUT [00:01:02] Key Responsibilities of Sales Reps [00:03:46] Challenges of First Line Sales Managers [00:07:03] Territory Management and Fairness [00:11:35] Recruiting and Developing Talent [00:19:46] The Role of Second Line Managers [00:36:07] A Learning Experience in Management [00:38:07] The Impact of Attrition on Sales [00:41:12] Why Sales Reps Fail [00:50:28] The Importance of Time Management [00:55:01] Responsibilities of a CRO [01:04:32] Critical Metrics for Sales Success HIGHLIGHT QUOTES [00:07:01] "Management needs to have deep insights into the accounts and the reps. Without that, it's all just guesses." – John McMahon [00:18:16] "If you're a good recruiter, you meet spouses and friends of your hires. You have to zip them up in a body bag if you fail them, and that's serious." – John Kaplan [01:13:37] "Critical activities, proactive processes, and understanding why we're measuring people on these metrics are key components for driving success." – John Kaplan [01:12:51] "It's all about building and maintaining a collective sense of urgency and careful management of quotas and recruiting timelines." – John McMahon