507: This is the way to scale customer experience (Beyond O&M Series, 1 of 6)

Dave Kenny, co-founder and chief operating officer of Omnidian, has spent more than 15 years building solar plants and the teams and software to keep them running. In this first episode of our Beyond O&M: The Future of Solar series, Dave discusses the evolution of solar as an asset class through his deep experience in building operations and fleet management for both utility-scale solar portfolios and national residential solar leaders such as SunRun. Dave is passionate about delivering retail-inspired excellence in customer experience (CX) to solar customers. In our conversation, he presents compelling data that underscores the need for a more robust, customer-centric experience. He also illuminates how enterprising entrepreneurs can leverage data and the evolving Internet of Things (IoT) to deliver on customer-centric experience at scale. Learn more and follow along as we unwrap this six-part series in partnership with Omnidian. You can check out the series and the experts who comprise it at: www.mysuncast.com/futureofsolar. You'll find more resources and learn about SunCast's guest(s), recommendations, book links, and more than 650 other founder stories and startup advice at www.mysuncast.com.You can learn more about partnering with SunCast here: https://mysuncast.com/sponsorsYou can connect with me, Nico Johnson, on:Twitter - https://www.twitter.com/nicomeoLinkedIn - https://www.linkedin.com/in/nickalusSubscribe to Valence, our weekly Linkedin Newsletter, and learn the elements of compelling storytelling: https://www.linkedin.com/newsletters/valence-content-that-connects-7145928995363049472/