Behind the Service with Val Upfold

In this captivating episode of "The Late Night Restaurant Show Podcast," host Canada's Restaurant Guy welcomes Val Upfold, a luminary in the hospitality world with decades of experience spanning from the floors of Toronto's Canoe Restaurant to the HR departments of Oliver & Bonacini Hospitality. Val known for her transformative role in scaling O&B's operations and her influential work in recruitment and HR consulting, dives into the heartbeat of hospitality. You'll be treated to Val's unparalleled insights on navigating the industry's challenges, from labour shortages to integrating technology in recruitment. Her journey, marked by contributions to food TV casting and advisory roles at leading culinary colleges, highlights the breadth of her expertise and her commitment to fostering talent and innovation in hospitality. We dive into Valerie's strategies for employee retention, the evolution of hiring practices, and the importance of leadership in creating thriving hospitality environments. This episode is a treasure trove of wisdom for anyone looking to understand the complexities and rewards of the hospitality industry, directly from one of its most esteemed voices.