Panagiota Hatzis Built The Hiring, Onboarding, & Tech SOPs For My Business

Panagiota Hatzis is an HR & team leadership professional, the founder of Kati Kalo consulting, and the former VP of Differentiation (a twist on HR) & partner at Common Thread Collective, where we used to be colleagues. I had Panagiota on a couple months ago to talk through how to scale a team with operational intelligence. Which got me thinking: as I start to add employees, what if I used Panagiota sooner than later to help me build out the operational infrastructure of AJF Growth? Things like how we use our tech stack, what my interview process should look like, what needs to be in my handbook, and how I should onboard. About two weeks into the month-long engagement, I was blown away. I quickly realized that hiring Panagiota as early in my process as I did was some of the best money I could possibly spend as I look towards the future of AJF Growth. So on this episode, I'm telling you why I came to that conclusion by bringing Panagiota back on the pod to show you everything she built for me. Want to understand what makes for great system-building for your team? Watch and learn from Panagiota. IMPORTANT NOTE There is a lot of screensharing in this episode. To get the best experience, watch it on YouTube. EPISODE HIGHLIGHTS [00:00:00] Building a foundation for scaling. [00:04:33] Take care of your people. [00:09:18] Clear expectations prevent misunderstandings. [00:13:34] Importance of clear system use. [00:18:38] Establish clear communication guidelines. [00:24:30] Using Asana for project management. [00:27:37] Onboarding is critical for retention. [00:31:53] Prioritize intentional onboarding for success. [00:36:48] Setting up a solid foundation. [00:41:00] Set clear expectations for success. [00:45:16] Structured hiring process is crucial. [00:52:48] Intent and impact must align. [00:55:21] Build infrastructure and seek coaching. EPISODE SPONSOR Virtual assistants can be helpful. Virtual professionals can transform your business. Get connected to incredible ecommerce talent from the Philippines with More Staffing by visiting ⁠www.morenow.co⁠. EPISODES REFERENCED IN THIS SHOW "Panagiota Hatzis Knows How To Scale" (Apple, Spotify) FOLLOW UP WITH PANAGIOTA Work With Kati Kalo Consulting: www.katikalo.co Follow Panagiota on LinkedIn: https://www.linkedin.com/in/panagiota-hatzis-ph/ Follow Panagiota on Twitter: www.twitter.com/katikaloco FOLLOW UP WITH ANDREW Follow Andrew on Twitter: ⁠⁠⁠⁠⁠⁠⁠⁠@andrewjfaris⁠⁠⁠⁠⁠⁠⁠⁠ Email Andrew: [email protected] Work with Andrew: ⁠⁠⁠⁠⁠⁠⁠⁠www.ajfgrowth.com⁠⁠⁠⁠⁠⁠⁠⁠ EPISODE MUSIC Music Intro: "⁠⁠⁠⁠⁠⁠⁠⁠Tell Me Mama⁠⁠⁠⁠⁠⁠⁠⁠" by The Devious Means Music Outro: "⁠⁠⁠⁠⁠⁠⁠⁠Rusty Little Scissors⁠⁠⁠⁠⁠⁠⁠⁠" by The Devious Means