Autocar Business Live: The future of aftersales

So much of the talk around electric cars has been on the initial purchase, and what needs to be done to help people make the decision. But once that decision has been made and that new electric car has been delivered to the customer, what happens next? Enter the world of aftersales.To discuss the future of aftersales and answer questions around opportunities, profitability, servicing, repairs and more, we brought together some of the biggest names in the industry for a special Leaders' Summit. Guests included Lisa Brankin, managing director of Ford of Britain and Ireland, Mark Busby, director of commercial operations at Hendy’s group, and Tom Kilroy, CEO of the automotive experience platform, Keyloop.This webinar was sponsored by Keyloop. Hosted on Acast. See acast.com/privacy for more information.