Don’t Worship Process

In this episode: Kent discusses why it’s a bad idea to focus on process and illustrates his point with stories about how his friend, Ed Whitaker, replaced General Motors’ process manual with three simple goals to turn the failing company around; how process committees in government and higher education are burial grounds for good ideas; and how process in the NCAA is harming college athletics. He discusses Elon Musk’s purchase of Twitter and gives his thoughts on freedom of speech and censorship.