Episode 174: How to Become the Queen of Client Experience

If you’re a service-based entrepreneur, you know how important client experience is in your business! What are you doing to ensure that you’re going above and beyond for your clients? In this episode, I’m sharing three steps to becoming the Queen, King, or Non-binary Royalty of Client Experience in your business! It’s easier than you may think. Three Steps to Take to Step Up Your Client Experience Client experience is key to the success of a service-based business! If you’re ready to step up your game, here are three steps you can take: * Make expectations known at every single turn.* Guide your clients through expectations piece by piece.* Elevate your client experience by underpromising and overdelivering. Let’s take a further dive into what each of these mean. Make expectations known at every single turn. It’s important that you take the time to educate your clients on what your services, processes, and experience look like so they understand what it means to work with you. When you set your client expectations up in the beginning, you’re preparing your client to overcome every potential obstacle they may encounter. This gives you an advantage in eliminating any confusion or issues your clients may otherwise face. Guide you client through expectations piece by piece In addition to setting expectations, it’s important to guide them through those expectations piece by piece to create clarity in any situation. Even if this means reiterating those expectations through each step of the process. When you show up, do the work, and follow through, you’re clients will see how much value you bring to them. Elevate your client experience by under-promising and over-delivering. We’ve heard the phrase, under-promise and over-deliver, but let’s break this down. I believe in this concept, but I also believe it’s important that you’re still setting high expectations, then going above and beyond to deliver an experience they won’t forget! RESOURCES MENTIONED bisforbonniedesign.com/branding bisforbonniedesign.com/contact FOLLOW ALONG Brand Strategy Podcast Instagram Pinterest Leave a Review! LIKE THE SHOW? IN ORDER TO PROVIDE CONTENT YOU LOVE I WANT TO HEAR FROM YOU! SUBSCRIBE TO THE BRAND STRATEGY PODCAST AND LEAVE A 5-STAR REVIEW