The Chris Voss Show Podcast – Unlocking Emotional Intelligence: The Key to Success and Authentic Relationships

Unlocking Emotional Intelligence: The Key to Success and Authentic Relationships Ei4change.com Show Notes About the Guest(s): Robin Hills is the director of EI for Change, a company specializing in education, training, coaching, and personal development focused on emotional intelligence and positive psychology. He has taught over 400,000 people in 195 countries how to build resilience and increase self-awareness. Robin is the author of two books, "The Authority Guide to Behavior and Business" and "The Authority Guide to Emotional Resilience in Business." He is also a keynote speaker and sits on the Northwest Committee of the Association of Business Psychology. Episode Summary: In this episode of The Chris Voss Show, host Chris Voss interviews Robin Hills, an expert in emotional intelligence and resilience. They discuss the importance of emotional intelligence in leadership and personal development. Robin explains that emotional intelligence is about being smart with your thinking and feelings, combining the two to make good decisions and build authentic relationships. He emphasizes that emotional intelligence is not about being kind and nice all the time, but about doing the right thing and managing emotions effectively. They also touch on the role of AI in emotional intelligence and the need for human elements in decision-making and relationship-building. Key Takeaways: Emotional intelligence is the ability to combine thinking and feelings to make good decisions and build authentic relationships. Emotional intelligence fluctuates and requires self-awareness and practice to improve. Leaders should understand the impact of their emotions on their team and work on building emotional intelligence to create a positive work environment. There are no positive or negative emotions; it's how we manage and respond to them that matters. Resilience is crucial in volatile and uncertain situations, and it involves being adaptable, creative, and finding meaning in life. Notable Quotes: "Emotional intelligence is about doing the right thing. If somebody is doing something wholly inappropriate, they should be told." - Robin Hills "Emotions contain data. It's the way in which you interpret this data in order to make good quality decisions and build up relationships." - Robin Hills "Emotional intelligence is not about being kind and nice and sweet and lovely and fluffy. It's about doing the right thing." - Robin Hills "Nobody else can go to sleep for you. Nobody else can do your exercise for you. You've got to look after yourself." - Robin Hills "Emotional intelligence is about building authentic relationships, not destroying them." - Robin Hills