Risque Social Media and Gaggers!

[heading] Risque Social Media and Gaggers! [/heading][divider line_type="Full Width Line" line_thickness="3" divider_color="accent-color" custom_height="50"] In this episode, featuring special guest co-host Dr. Mitchell Josephs, The Dental Practice Fixers tackle a difficult question - “Is it okay for team members to post R-rated things on their personal social media sites?” Plus, do you have gaggers calling your dental office? We make three secret shopper calls with the same premise - “I need a few crowns, but I’m a bit of a gagger. Can you do anything to make me more comfortable?” Should be an easy one, right? Find out what happened. Hint – it’s not good! And if you have a question that you would like answered on our podcast, or if you would like us to call YOUR office, please email us at [email protected]. You might be the office that gets it right! Let's chat about our QUICKSTART Dental Practice Coaching Program! [divider line_type="Full Width Line" line_thickness="5" divider_color="default" custom_height="50"][nectar_icon icon_family="fontawesome" icon_style="default" icon_color_type="color_scheme" icon_color="Accent-Color" icon_padding="20px" icon_fontawesome="fa fa-podcast" icon_size="30"] Highlights from "Risque Social Media and Gaggers!" 0:25 - Rich opens up with what you will hear on today's Dental Practice Fixers Podcast 0:45 - Rich introduces special guest: Dr. Mitchell Josephs 0:52 - Dr. Josephs is ready to fix some practices right now. 1:25 - Dr. Josephs tells us a little about his car collection. 3:04 -  Rich talks about a way to keep your dental practice contact free by using a hands free credit card terminal. Check out madow.com/save 4:05 - Dr. Josephs tells Rich how things are going in Florida with COVID-19. 6:04 - Dr. Josephs gives his prediction about the next few months with incoming patients. 6:31 - Dr. Rich tells us what a "snow bird" is for those that might not know. 7:00 - Dr. Rich opens up a question from a listener. A professional dental hygienist is showing risque social media posts after work and it is being shared with others. 9:15 - Dr. Josephs gives his advice on the situation. 10:58 Dr. Rich is not in Human Resources but he will find out what could be done to help this dental office. 11:15 - Dr. Rich agrees with Dr. Josephs - A dental practice is a brand. 11:33 - But the question is where do you draw the line? 11:47 - Dr. Josephs tells a personal experience in his dental practice. 13:58 - Dr. Rich had asked Dr. Josephs for his suggestion for callers.  Dr. Josephs suggestion is about gaggers. 14:59 - Rich makes the first call. 16:01 - Rich talks about the call and what just happened. 17:05 - Dr. Josephs did a research paper on gaggers.  It lists five things that you should not do for gag reflex. 18:30 - Dr. Josephs gives a great tip when a gagger comes in.  It is a simple way to keep them from gagging. 19:00 - Dr. Josephs suggestion would be to show them all the options with a free complementary dental visit. 20:32 - Rich plays the second call. 21:21 - Rich asks MJ about the caller. 21:30 - First word out of her mouth: "NOT" 22:32 - Rich and MJ give this caller a grade. 22:45 - Rich makes the third call. 24:10 - Dr. Josephs gives his take on the caller. 25:30 - Dr. Rich Madow gives his advice with what went wrong. 26:00 - Here what grade Dr. Josephs and Dr. Madow give this caller. 27:30 - Dr.