The Core of The Problem

[heading] The Core of the Problem [/heading][divider line_type="Full Width Line" line_thickness="3" divider_color="accent-color" custom_height="50"] In this week’s episode we do some secret shopper calls that lead to “The Core of The Problem.” Yes – there are so many different questions that patients (or potential patients) ask on the phone, but they are basically saying the same important thing. The problem is that 99.9% of the time these calls are mishandled, resulting in something very bad for the practice. Listen and find out what it is! Plus we read a very interesting listener email. Don’t miss it! If you have a question that you would like answered on our podcast, or if you would like us to call YOUR office, please email us at [email protected]. You might be the office that gets it right! [nectar_btn size="large" open_new_tab="true" button_style="regular" button_color_2="Accent-Color" icon_family="none" text="GET A FREE DENTAL PRACTICE SNAPSHOT" url="https://qs103.infusionsoft.app/app/form/analysis"] [divider line_type="Full Width Line" line_thickness="5" divider_color="default" custom_height="50"][nectar_icon icon_family="fontawesome" icon_style="default" icon_color_type="color_scheme" icon_color="Accent-Color" icon_padding="20px" icon_fontawesome="fa fa-podcast" icon_size="30"] Highlights from "The Core of The Problem" 0:09 - Dr. Richard Madow opens up the Dental Practice Fixers Podcast and lets us know that today's podcast is the 75th episode!  Rich "thanks" everyone for listening. 0:56 - Rich shares his thoughts on this year's Thanksgiving and how it was much different for most Americans. 2:03 - Dr. Madow asks listeners to continue to follow and also to subscribe to the Dental Practice Fixers Podcast.  The Madow Center is always looking for new subscribers to grow.  So please share and subscribe! Subscribe: Apple Podcasts | Google Podcasts | Spotify | Stitcher | TuneIn | RSS 2:35 - Rich asks all to save by using FattMerchant.  Save today! 3:42 - Dr. Madow has received a ton of emails these last few weeks.  He shares some of those emails.  If you would like to make a comment, send it to [email protected] 6:34 - Rich shares his thoughts from Dr. Ira Biderman's email.  Rich shares his experience from running his dentist office.  Rich also shares his thoughts on second opinion visits. 10:00 - Dr.