#51: Wolt COO Marianne Vikkula on leadership, operational excellence and hiring

Marianne Vikkula joined Wolt as a small startup with fewer than 100 employees. Today she’s the COO, overseeing a global operation with 10,000+ people across 27 countries. We discuss operational excellence, how to hire well, lessons learned from DoorDash, and how leaders can increase speed, raise the bar for quality, and narrow the focus. Learn more: https://wolt.com/ https://generogrowth.com/ https://www.linkedin.com/in/mvikkula (0:00) Introduction (1:08) Marianne’s background and why she joined Wolt (4:42) Operational excellence and bringing energy into an organization (10:34) Increasing speed (17:07) Raising the bar of quality (25:30) Narrowing the focus (32:24) Doing hard things (37:45) How to grow and develop as a leader (41:25) Lessons learned from DoorDash after the acquisition (47:57) How to hire (57:56) The future of Wolt