23 Trends: User experience emerges as key to innovation

Technologies continue to shape our digital world. Alongside that, consumer expectations for speed and efficiency keep shooting ahead. From a business standpoint and to stay competitive, companies are under pressure to deliver similar experiences with the same ease. We chat with Kellie White and Jon Grassis from Bottomline’s UX team to get their take on the UX trends shaping 2023 and how technology can enable a better experience for financial service customers.